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FAQ

If you have any further questions please feel free to contact us and we would be happy to answer your any queries.

 

Q. When do I receive my order?
A. Normally all order will be dispached within 1-2 day but we try our best to provide you a fastest service. It will be delivered next day or day after tomorrow depend upon area but some island may takes up to 7days.

 

Q. Who will deliver my order?
A. Normal & chilled shipment will be deliver by Japan post office and frozen by Yamato transport.

 

Q. Can I select my suitable time for delivery?
A. Yes you can. You can select during the order process.

 

Q. What is the amount for free delivery?
A. Please visit shipping Charge page for details.

 

Q. What is a minimum order amount?
A. Minimum order amount is 1,000 yen.

 

Q. In how many languages does CUSTOMER SUPPORT available?
A. Our support team support you on Japanese, English, Hindi and Nepalese language.


Q. Does products will be delivered all over Japan?
A. Yes, Products will be delivered All over Japan.


Q. What kind of PAYMENT METHODS are accepted?
A. Currently,

  1.      Bank Transfer
  2.      Cash on Delivery

For bank transfer payment remittance charge have to bear by client.

 

Q. What is chilled shipment?
A. The shipment which will be on (1℃~6℃) temperature.

 

Q. What is the meaning of Collect Charge?
A. Collect charge is a payable amount to shipping Agent for collecting the cash from you and transfer Cash in to our account.

 

Q. Why I didn't receive order confirmation mail?
A. Please login to My Account and check your order status on our website. Your order confirmation mail will be sent to you by automail. If you didn't receive it, Please check the spam folder of your mail box.

 

Q. How do I change my registered information?
A. Please Login to My Account and follow the steps.

 

Q. I forgot my password what should I do?
A. Please click My Account [Forgot Password] and follow the steps.

 

Q. How do I cancel my account?
A. Please write us a cancellation request including all your account information. Your user registration will be permanently cancelled.

 

Q. What is the order cancellation & return policy?
A. Your complete satisfaction is our mission. If your order did not meet your expectations for any reasons, please notify our Customer Care Department at 03-5420-2032 before it dispatch. Once order is dispatched then, it is responsibility of the customer to receive the package. Please visit terms of use page for details.