Terms & Conditions

Welcome to our Website. If you continue to browse and use this Website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Maya Bazaar relationship with you in relation to this Website.

The term "Maya Bazaar" or "us" or "we" refers to the owner of the Website whose registered office in Japan is Maya Bazaar, Tokyo to, Sinagawa ku, Kamioosaki 3-10-1, Nakajima Building 203, Japan. The term "you" or ''customer'' refers to the user or viewer of our Website.


1) The use of this Website is subject to the following terms of use:

a) The content of the pages of this Website is for your general information and use only. It is subject to change without notice.

b) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. Product images are for illustration only and may defer from the actual sale product due to reasons out of our control (e.g.. manufacturers packaging changing.) Manufacturers may also alter product names, descriptions and ingredients without prior warning. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

c) Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.

d) This Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance
and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

e) All trademarks reproduced in this Website, which are not the property of, or licensed to the operator, are acknowledged on the Website.

f) Unauthorized use of this Website may give to a claim for damages and/or be a criminal offence.

g) From time to time this Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the Website/s. We have no responsibility for the content of the linked Website/s.

h) You may not create a link to this Website from another Website or document without Maya Bazaar's prior written consent.

i) Your use of this Website and any dispute arising out of such use of the Website is subject to the laws of Japan.

j) We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2) Ordering from us

a) You are deemed to place an order with us by ordering via our online
checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

b) Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made. All items ordered are thoroughly checked for any damage before posting. No damaged goods are posted.

c) We reserve the right to cancel or refuse an order without reason including:

(i) where goods are not available;

(ii) where we cannot obtain authorization for your payment;

(iii) if there has been a pricing or product description error; or if you do not meet any eligibility criteria set out in our terms and conditions.

Any offers are at the discretion of our management and may be withdrawn without notice, offers cannot be used in conjunction with any other offer including free or discounted delivery offers unless stated.


3) Delivery and Handling

a] As with most mail order firms we cannot guarantee the service provided by the couriers we use for delivery. It is compulsory for the customer to ensure there will be someone available to take delivery at the shipping address provided, as a signature may be required to confirm delivery.

b] All parcels are sent on a trackable service (Currier Name) and there may be instances where the customer will be required to enquire direct with couriers in order to resolve delivery issues and/or collect from a depot themselves. We cannot be held responsible for failed or delayed delivery if the address you give us is incorrect, incomplete or unclear information.

c] Once your order leaves us, we are unable to cancel, change the address
information or redirect orders without incurring charges, which you will be liable for.

d] Weight and size for delivery: The maximum weight we can ship is 22 kg per parcel within 120 size. This condition doesn't match for some product and Auto calculation will not be correct so extra shipping charge may apply.

e] Shipping charges are calculated depending on the delivery destination. These charges are visible to you when you proceed to the Checkout and before you finalize the order transaction (up to 22 kgs, see above).

f] As checkout is an automated process there may unfortunately be errors in the delivery cost to some areas. Please place your order and complete checkout, if there is an error we will email you our best quote for delivery. Your order will not be processed until we receive your confirmation. Be assured that we have taken every care to ensure that we have sourced the most equitable shipping costs.

g] Schedule:

Our warehouse operates Monday to Friday (excluding public holidays). Any other closed or holiday periods will be confirmed on the home page. We will try to dispatch your order either the same working day or the next working day. Dispatch can take longer during busier periods. Delivery can take between 1 - 7 working days after dispatch and will be delivered between 8am to 9pm, depending on destination and method of delivery. If you have any queries with your order, please contact us at: 03-5420-22032


4) pricing

a) all prices are included Consumption Tax.

b) Where we charge separately for delivery charges and other relevant charges, we will show separately either at checkout under 'delivery' or on the delivery prices page.

c) Our prices are reviewed periodically, but all prices shown are subject to change.


5) Cancellation, Damaged Goods & Returns Policy

In principle, we don't accept return or replacement of any products. In the unlikely event that an order is lost, damaged or faulty we will not be able to cover for any damages or losses beyond that of replacing the damaged goods.

Order cancellation for any reason:

(a) you can call us before we have dispatched the goods to you; or

(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause (c) below.

(c) Returns Policy

[i] Incorrect or Missing Goods - If after accepting the parcel, you check and find you have received incorrect or missing goods, we must be notified immediately or within 24 hours of delivery to validate any claim.

[ii] Damaged/Faulty Goods - If after accepting the parcel, you check and find you have received damaged or faulty goods; we must be notified immediately or within 24 hours of delivery to validate any claim. This is deemed reasonable time for you to accept the goods delivered.

Place any damaged goods in a safe place with the original packaging as we will need to inspect the damage. If we cannot examine the goods we will not be able to process a claim.

For incorrect, faulty or damaged goods, we will reimburse the cost of you posting the goods back to us only if the cost has been agreed with our Sales Department and after the management’s inspection. You must take reasonable care of goods to be returned and return them to us within 7 days. Goods should be returned still in a new, unopened and unused condition, in original packaging.

6) Privacy Policy

This privacy policy sets out how "Maya Bazaar" uses and protects any information that you give "Maya Bazaar" when you use this Website. "Maya Bazaar" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, and then you can be assured that it will only be used in accordance with this privacy statement.

"Maya Bazaar" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

a) What we collect: We may collect the following information:

-name and job title -contact information including email address

-demographic information such as post code, preferences and interests

-other information relevant to customer surveys and/or offers

b) What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

-Internal record keeping.

-We may use the information to improve our products and services.

c) We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

d) We may use the information to customize the Website according to your interests.


7) How we use cookies

A cookie is a small file which to be placed on your computer's hard drive. Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


8) Disclaimer

We shall not be liable for any damage that occurs to customers as a result of a system interruption, data loss or unauthorised access to data, caused by a problem with computers or communication lines, or for any other damage that occurs to customers in connection with the Site's Services.